FAQ

Frequent Questions

  • Can I return or exchange an item?

    We are unable to provide returns or exchanges due to the handmade nature of our products. However, we offer exchanges or refunds if you receive wrong items.

  • Can I order a specific design but request for a different color?

    Yes, decoration colors are easily modified. However, the gift items usually have limited color options. We will do our best to use the color of your choice.

  • Can you do custom made designs that are not displayed in your gallery?

    Yes, we offer new custom-made designs for chocolates, giveaways and desert tables as per your request.

  • Do you have budget-friendly designs?

    Yes, we work according to the customer’s budget as we have a huge variety of designs that have different price ranges to meet most budgets.

  • What is your price range?

    Our prices depend on design, material used and time needed to complete the job. Feel free to call us and get a quote!

  • Can I mix and match designs of chocolates and giveaways?

    Yes of course! You can choose from any of our designs and we can match them for you.

  • Do you provide event planning services ?

    Yes, we cater to all your occasions. Whether it’s a baby shower or wedding event we will make it look fab.

  • Do you rent displays and decorations?

    Yes, we rent displays and desert tables with full decorations for our customers with high quality setups at reasonable prices.

  • Can I personalize the decoration?

    Yes we can personalize any design with your loved one’s name.

  • Do you deliver locally and international?

    Yes, we offer delivery on all items within UAE. At the moment we only ship giveaways internationally but not chocolates or set ups.

  • Do you offer wholesale prices?

    We do not sell wholesale due to the hand-made nature of our products.

  • How long before my occasion do I need to make an order?

    The earlier the better. It depends on your desired quantity and design. Normally, we require two to three weeks before your occasion. For large quantities and more labor intensive projects, we require one to two months in advance. Delivery time would be confirmed to customers on a case to case basis.