Return and Cancellation Policy
We are unable to provide returns or exchanges due to the handmade nature of our products. However, we only offer exchanges or refunds in the following cases (which should be reported and returned immediately upon receipt :
A wrong product was received. A damaged or defective or tampered product was received. In such instances, we will endeavor to send you another or refund the payment. We retain the right to refuse any returns received if the product is tampered with , unsealed and is not in the original packaging or missing any item.
We will arrange for pick up of accepted return orders free of charge and get in touch with you for details.
Cancellation of a accepted online orders is only accepted within 30 minutes of order confirmation due to the made to order and hand decorated nature of our products, after which cancellation cannot be accepted. Such refunds will be made back to the payment solution used initially by the customer.
Refunds will be done only through the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.